New Forex CRM features are now live — explore what's new! New CRM features are live!
Experience guaranteed priority support for your brokerage with response times under 30 minutes. Our Premium Support Plans are tailored for Forex Brokers and Prop Firms, ensuring seamless operations and expert assistance whenever you need it.
All Brokeret products come with the Classic Support Plan by default.
Please contact [email protected] to sign up for Premium or Enterprise Support.
| SERVICES | Classic Free with every purchase | Premium $100/month Minimum Spend: 3,000 USD | Enterprise $250/month Minimum Spend: 5,000 USD |
|---|---|---|---|
| Email Support | ✔ | ✔ | ✔ |
| Chat Support | 8 Hours (24/5) | 18 Hours (24/5) | 24 Hours (7 Days a Week) |
| Working Hours | 9 AM - 5 PM (+4 GMT) | 8 AM - 11 PM (+4 GMT) | 24 Hours |
| Phone Support | - | - | ✔ |
| Dedicated Groups / Channels | Skype | Skype / Cliq | Skype / Cliq / Slack |
| Technical Account Manager | - | ✔ | ✔ |
| Maximum Response Time | 24 Hours | 8 Hours | 30 Minutes |
| Remote Assistance | - | ✔ | ✔ |
| Training Sessions | 1 Session | 2 Sessions | 4 Sessions |
| Product Onboarding | ✔ | ✔ | ✔ |
| Eligibility | 1 User | 1 User | 5 Users Minimum |
| Payment Options | Monthly or Annual | Monthly or Annual | Annual Only |
Our premium support ensures your brokerage and prop firm operations are always running smoothly with guaranteed response times, expert assistance, and round-the-clock availability.
Your critical issues are prioritized with response times under 30 minutes, ensuring swift problem resolution.
Receive expert assistance from a dedicated manager who knows your brokerage’s setup and history.
Access our support team anytime through live chat, phone, or email to address your concerns immediately.
Upgrade, downgrade, or adjust your plan anytime based on your brokerage’s evolving needs.
Critical issues are automatically escalated to the highest priority for immediate resolution.
Our team monitors your systems proactively to detect and resolve potential issues before they escalate.
Custom Solutions Tailored to Your Needs
Secure, scalable, and customizable solutions for brokerage businesses.
Explore Custom DevelopmentFor more information, feel free to contact us.
Brokeret is trusted by many corporate and enterprise-grade brokers and prop firms worldwide. No matter where you’re from, our specialists are here and ready to assist you in your language.
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Our dedicated support team is here to ensure you get the most out of your premium support plan. Whether it's a question about your plan, upgrading to Enterprise support, or technical assistance, we're ready to help.