Brokeret Solutionsis a registered trade name and trademark of Finmetrik IT Solutions LLC – Dubai, United Arab Emirates 

Premium Support Plans for Forex Brokers and Prop Firms

Experience guaranteed priority support for your brokerage with response times under 30 minutes. Our Premium Support Plans are tailored for Forex Brokers and Prop Firms, ensuring seamless operations and expert assistance whenever you need it.

Support Plan for Your Brokerage

All Brokeret products come with the Classic Support Plan by default.

Please contact [email protected] to sign up for Premium or Enterprise Support.

SERVICES Classic
Free with every purchase
Premium
$100/month
Minimum Spend: 3,000 USD
Enterprise
$250/month
Minimum Spend: 5,000 USD
Email Support
Chat Support 8 Hours (24/5) 18 Hours (24/5) 24 Hours (7 Days a Week)
Working Hours 9 AM - 5 PM (+4 GMT) 8 AM - 11 PM (+4 GMT) 24 Hours
Phone Support - -
Dedicated Groups / Channels Skype Skype / Cliq Skype / Cliq / Slack
Technical Account Manager -
Maximum Response Time 24 Hours 8 Hours 30 Minutes
Remote Assistance -
Training Sessions 1 Session 2 Sessions 4 Sessions
Product Onboarding
Eligibility 1 User 1 User 5 Users Minimum
Payment Options Monthly or Annual Monthly or Annual Annual Only

Benefits of Premium Support Plans?

Our premium support ensures your brokerage and prop firm operations are always running smoothly with guaranteed response times, expert assistance, and round-the-clock availability.

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Guaranteed Response Times

Your critical issues are prioritized with response times under 30 minutes, ensuring swift problem resolution.

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Technical Account Manager

Receive expert assistance from a dedicated manager who knows your brokerage’s setup and history.

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24/7 Live Chat, Phone, and Email Support

Access our support team anytime through live chat, phone, or email to address your concerns immediately.

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Flexible Plan Options

Upgrade, downgrade, or adjust your plan anytime based on your brokerage’s evolving needs.

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Priority Escalations

Critical issues are automatically escalated to the highest priority for immediate resolution.

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Proactive Monitoring

Our team monitors your systems proactively to detect and resolve potential issues before they escalate.

Custom Solutions Tailored to Your Needs

Empowering Brokerages with Bespoke Solutions

  • Premium Support Included
  • Tailored Solutions for Forex Brokers & Prop Firms
  • White-Glove Onboarding Assistance
  • Scalable & Future-Proof Technology
  • Customizable Features & Integrations
  • Dedicated Technical Account Manager

Secure, scalable, and customizable solutions for brokerage businesses.

Explore Custom Development

For more information, feel free to contact us.

Support in 12+ Languages

Brokeret is trusted by many corporate and enterprise-grade brokers and prop firms worldwide. No matter where you’re from, our specialists are here and ready to assist you in your language.

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English

Tiếng Việt

Português

العربية

한국어

Bahasa Indonesia

Русский

Bahasa Melayu

Español

Français

Türkçe

Hindi

Need Assistance with Support Plan?

Our dedicated support team is here to ensure you get the most out of your premium support plan. Whether it’s a question about your plan, upgrading to Enterprise support, or technical assistance, we’re ready to help. Choose any of the options below to get in touch.

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Help Center

Browse our detailed guides and FAQs to learn how to maximize the benefits of Brokeret’s premium support and advanced features.

Visit Help Center
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Live Chat

Get instant help from our expert team via live chat. Our specialists are available to guide you through any queries about your premium plan.

Start Chat
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Email Support

For non-urgent inquiries, email us and our team will respond within the guaranteed response time based on your plan.

[email protected]
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Phone Support

Speak with our team for personalized assistance on how to optimize your CRM and trading tools.

+971 50 976 0755